BUSINESS COMMUNICATION TRAINING

• • Structuring communication:
• Having a clear objective
• Highlighting critical points
• Being clear and concise Understanding the audience Rapport building
  • Developing effective probing skills:
• Asking the right questions
• Paraphrasing
• Summarizing
  • Listening :
• Active Listening
• Reflective Listening
• Passive Listening
• Dealing with difficult conversations
• Giving and receiving feedback

• • Non-verbal
  • Smiling
  • Posture
  • Handshake
  • Eye Contact

• • Elements of Spoken Communication:
    • Inflection
    • Pausing
    • Reducing rate of speech
    • Volume and tone
    • Pitch
    • Clarity and enunciation

• • Agreeing before you disagree
  • The art of saying ‘No’ politely
  • Overcoming submissive behavior
  • Avoiding Aggressive Behavior

• • Asking questions that help understand the stakeholder’s objectives
  • Breaking down one’s questions to enhance understanding
  • Summarizing understanding to ensure information has been understood correctly

• • Understanding the stakeholder’s perspective
  • Positioning information based on the stakeholder’s perspective
  • Using inductive and deductive communication

• • Multiple role play scenarios will be simulated based on the challenges that the
  • participants face on a regular basis
  • As many participants as possible will be involved
  • Feedback from the facilitator as well as peers will be used as learning tools

Duration:2 days

 Venue: TBA

• Understand Communication Dynamics
• Understand and Improve Body Language
• Develop Effective Listening and Responding Skills
• Understand Active vs. Passive vs. Reflective Listening
•  Improve the effectiveness of your communication
• Understand how to structure information that is communicated
• Keep communication concise and to the point