CONFLICT MANAGEMENT

Conflict-Management-2
18
Jan

Conflict is inevitable, we’ve all had conflict situations in the past and probably will have hem in the future. This two day conflict resolution training program will teach attendees or help them to teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities , they will explore and practice a conflict resolution process to more successfully handle workplace conflict.

Course Content

Time: 3 days

Curriculum is empty

Curriculum

Outline of topics
  • 1.Module 1 : Conflict Resolution Primer:
    • Is conflict good or bad?
    • Potential benefits of conflict.
    • Cost of conflict.
    • Defining workplace a conflict.
  • 2.Module 2: Conflict Anatomy:
    • The Four possible conflict outcomes.
    • Conflict resolution styles.
    • Find out your preferred conflict resolution style – self-assessment.
    • Conflict analysis worksheet.
  • 3.Module 3: The Language of conflict resolution:
    • The importance of using the right language when resolving conflict.
    • The six conflict resolution language fundamentals.
  • 4.Module 4: The Conflict resolution process:
    • The conflict resolution process.
    • The conflict resolution process skill practice activity
    • Games and Conflict resolution.
    • Counter tactics and dealing with games
  • 5. Module 5 : Mediating conflict:
    • What is mediation?
    • Characteristics of a mediator
    • Key mediation tips.
    • The Four steps of mediation.

Course Details

Duration: 3 days

 Venue: TBA

Career Pathways

By the end of this training course participants will be able to:
  • Learn, Practice and follow a process of resolving conflict. Become more confident in handling interpersonal and common workplace conflict.
  • Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict.
  • Follow a step-by-step process of successfully mediating conflict between two parties.

About the Instructor

User Avatar Inspire Bangalore

At IBMR IBS INSPIRE ACADEMY, the focus goes beyond education. IBMR IBS INSPIRE ACADEMY is the first & only institute offering flagship Industry Aligned programme. We aim at developing human potential through quality training, research, practical learning and professionalism. IBMR IBS INSPIRE ACADEMY objective is to assist individuals to reach their full potential and become dynamic and confident professionals in their given field. This is achieved by identifying a personal development plan covering theoretical skills and practical experience to nurture a person’s untapped potential.
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