- Hospitality
- 67 (Registered)
-
(0 Review)
13
Jan
CERTIFICATION BY HIGHFIELD, CPD & INSPIRE MANAGEMENT TRAINING CENTER
This Hotel and Hospitality Management Course meets industry demand for efficient, competitive and responsible professionals in a globally competitive hospitality industry. It’s an ever expanding industry with multiple job opportunities. It prepares the student for employment in Management and supervisory positions. It is a stepping stone into wide varieties of jobs in a variety of industries and locations such as lodging accommodation, food and beverage services.
Who needs the course?
Anyone aspiring to head start their career in Hotel & Hospitality Industry.
Requirements:
- Minimum qualification is high school completion certificate.
- Proficiency in English language to understand, read and write.
Course Content
Curriculum is empty
Curriculum
PART 1: PERSPECTIVES ON CAREERS IN HOSPITALITY
- The Hospitality Industry
- Forces Affecting Growth and Change in the Hospitality Industry
- Soft Skills: 1.Telephone Etiquette 2.Customer Service
- Restaurant Industry Organization: Chain, Independent, or Franchise
- Competitive Forces in Food Service
- On-Site Food Service
- Issues Facing Food Service
- HABC Level 3 International Award in Food Safety – Catering
- Lodging: Meeting Guest Needs
- Hotel & Lodging Operations
- Forces Shaping the Hotel Business
- Competition in the Lodging Business
- Front Desk & Back Office
- Destinations: Tourism Generators
- Limousine Arrangement
- Airport Transfers
- Guest Relationship
- City Tour Guidance
- Governmental Travel Requirements and Procedures
- Technology in the travel Industry / Computer Reservations Systems Basic
- Travel Geography
- Management: A New Way of Thinking
- Planning in Hospitality Management
- Organizing in Hospitality Management
- Staffing: Human Resources Management in Hospitality Management
- Control in Hospitality Management
- Leadership & Directing in Hospitality Management
Career Pathways
After completion of the training the trainee/student is equipped with following skills & values required in the diverse, fast-paced hotel & hospitality industry:
- Describe the roles and functions of a leader in the hospitality industry.
- Understand the importance of goal-setting and team-building.
- Understand the importance of conflict management skills.
- Understand the need for career planning.
- Apply production forecasting techniques and procedures.
- Describe physical and perpetual inventory systems.
- Evaluate food and beverage operations control processes.
- Recognize the importance of outstanding guest service quality, server-guest relationships, and ethics.
- Improve ability to exercise judgment and critically analyze problems.
- Interpret the fundamental principles of essential hotel & hospitality business functions.
- Demonstrate professional behavior and competencies in customer service.
- Develop a range of leadership skills and abilities such as motivating others, leading changes, and resolving conflict.
- Recognize the challenges and opportunities of working effectively with people in a diverse environment.
About the Instructor
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