INTERPERSONAL RELATIONSHIPS

6-interpersonal-skills-1-1
16
Jan

An interpersonal relationship is a strong, deep, or close association or acquaintance between two or more people that may range in duration from brief to enduring.Our Interpersonal Skills training course is designed for managers and staff who wish to increase their self-awareness and improve the way they relate to others in order to work more effectively and to sustain high quality working relationships

Course Content

Time: 2 days

Curriculum is empty

Curriculum

• The Basics of Interpersonal Communication
    • To educate participants on tips and strategies those are followed by people with a high-level of interpersonal intelligence, for participants to start using in order to create powerful results in business relationships.
      • Starting and sustaining conversations that are engaging
      • Handling conversations with the opposite sex
      • Acknowledging differences
      • Giving and receiving compliments
      • Coming across as a positive person
      • Avoiding bad conversational habits
•Communicating Effectively at the Workplace
    • To enable participants to effectively communicate in business situations they encounter on a regular basis.
      • Dealing with difficult people
      • Dealing with negativity at the workplace
      • Sharing knowledge at the workplace
•Communication the “Big Picture”
    • Understanding key interpersonal elements of the communication process
    • How to ensure individual staff have clarity, commitment to and agree with business objectives
    • Communicating in a way that inspires staff and gets buy-in
    • Ensuring staff see how ‘what they do’ matters to the business
•Delivering Feedback with Conviction and Confidence
    • Connecting with colleagues: showing you have listened
    • Communicating responses: stating your positions
    • Using constructive ways to deliver feedback for:
      •  Reinforcement
      •  Redirection
    • Receiving and handling feedback
• Displaying Courteousness and Thoughtfulness at the Workplace
    • To enable participants show courtesy to everybody they work with, thereby improving their business relationships and be perceived as being good people to work with.
      • Being thoughtful to colleagues regardless of position
      • Sticking to convictions as diplomatically as possible
      • Apologizing
      • Showing appreciation
      • Extending courtesy to guests, consultants, and new employees
• Interpersonal Effectiveness in Meetings
    • To equip participants with strategies to conduct themselves in a healthy and positive manner during meetings with their colleagues and their customers.
      • Agreeing & Disagreeing in Meetings
      • Presenting an idea
      • Responding to questions
      • Goading participants to act on the Action Items agreed upon in meetings
• Greetings and Introductions in Business
    • To enable participants create a lasting positive impression when they meet people for the first time in business situations.
      • Shaking hands/smile/eyes
      • Self-introductions
      • Handling introductions
      • Exchanging business card

Course Details

Duration:2 Days

 Venue: TBA

About the Instructor

User Avatar Inspire Bangalore

At IBMR IBS INSPIRE ACADEMY, the focus goes beyond education. IBMR IBS INSPIRE ACADEMY is the first & only institute offering flagship Industry Aligned programme. We aim at developing human potential through quality training, research, practical learning and professionalism. IBMR IBS INSPIRE ACADEMY objective is to assist individuals to reach their full potential and become dynamic and confident professionals in their given field. This is achieved by identifying a personal development plan covering theoretical skills and practical experience to nurture a person’s untapped potential.
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