Description
A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training.
Shop with Inspire
Contact Center Training
₹4,000.00
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.With our “Contact Center Training” workshop, you will discover the basic elements of being an effective employee of a contact center.
What you’ll learn
- How to get management involved in training.
- Why peer training works.
- That manners are important with a contact center.
- How to build rapport with the callers.
- How to deal with difficult customers.
Related products
-
₹10,000.00Add to cartSocial Media Marketing takes your business to places and is beyond simply posting of Social Sites!
Enroll in today 📚
✔️Understand different social media platforms
✔️ Identify audience
✔️Monitor and measure performance
✔️Consider pros and cons before making decisions
-
₹10,000.00Add to cartThrough our Employee Recognition workshop you participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.
What you’ll learn
- Assess the type of Employee Recognition Program(s) your company needs
- Train leadership to recognize their employees
- Know when and where recognition is needed
- Construct a culture of recognition
- Maintain an effective Employee Recognition Program
-
₹10,000.00Add to cartDiscover the specifics of how to develop coaching skills.
- What you’ll learn
- Understand Coaching.
- Identify the difference between coaching and training
- Monitor data.
- Practice coaching activities.
- Affect company culture
-
₹4,000.00Add to cartThrough this workshop you will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers!
What you’ll learn
- Learn how to develop effective traits
- Learn how to “know” your clients better
- Better represent the product/service
- Cultivate effective leads
- Sell with authority.
- Learn how to build trusting, long term relationships with customers